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Refund and Returns Policy

If there be any case of refund and return between a customer and Skirtsfactory; the following procedures will be in place

  1. Notice of return must be communicated within 24 hours of delivery
  2. ⁠Kindly state clearly your reason for the return
  3. ⁠A Client relationship Representative will reach out to validate your refund reason.
  4. ⁠Your refund request may be accepted declined or converted to an exchange based on the condition and reason. If it is accepted for a return, exchange, or refund you have to ship it back within 3 working days or visit our store with the receipt within 3 days.

Conditions to accept a returned item are

  1. it must contain all tags.
  2. ⁠it must not be damaged, torn, or stained
    If the item is returned doesn’t mean this criteria. A refund or exchange would be denied or delayed.
  3. It must not be returned with any amendments made to the item

Conditions to reject a return request are:

  1. No substantial reason for a refund.
  2. ⁠The product was delivered in good size and quality as the client ordered
  3. ⁠Products sold during discount or sales period

Exchange Policy

  1. The client may pick another item of the same price or of a higher price and pay the difference before the return, in exchange for the new item
  2. Whilst making an exchange, the client will be responsible for the logistics of such an item within 3 working days or may visit our store for the exchange
  3. The client is not permitted to request a different item from what is decided on, upon exchange
  4. The exchange of item applies once and will not be affected after a previous exchange

Return policy

  1. The client will be responsible for the logistics of such an item within 3 working days or may visit our store for the return
  1. No form of harassment is permitted upon return of the item
  2. The item would be examined and upon a successful examination, a refund would be issued within 3 working days
  3. If the items are returned damaged or break any of the stated conditions above, A REFUND WILL NOT BE ISSUED